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Privacy Policy


We at Cynosure, LLC respect your concerns about privacy.

This Privacy Notice explains how we use any personal information we collect about you through our website and your rights in relation to the information. “Personal information” means information that identifies you as an individual or is capable of identifying you as an individual.

This personal information may include your name, email address, physical address, and telephone number. If you’re accessing our website in your capacity as a professional (including as a healthcare professional), this personal information may also include your job title, company name, practice and specialty. If you make a purchase, we may also collect your payment details.

Information you provide to us

We may collect personal information from you directly, such as when you purchase products or services from us, register on our Provider Portal, submit information through this website, opt in to receive marketing from us, or otherwise communicate with us by telephone or in writing.

Third party sources

We may collect personal information from third party sources, such as business partners, sub-contractors in analytics providers, search information providers, address update providers, co-promotion partners and credit reference agencies. We process all data we obtain from such other sources in accordance with this Privacy Notice.

Website usage information and other information collected automatically

When you visit our website, we (and our service providers) may use cookies and other technologies to automatically collect the following information:

  • technical information, including your IP address, your login information, browser type and version, device identifier, location and time zone setting, browser plug-in types and versions, operating system and platform, page response times and download errors;
  • information about your visit, including the websites you visit before and after our website and products you viewed or searched for; and
  • length of visits to certain pages, page interaction information (such as scrolling, clicks and mouseovers) and methods used to browse away from the page.

To learn more about how we use cookies and how to control which cookies are used, please see our Cookies Notice.

How We Use the Information We Obtain

We use your personal information to:

  • operate our business, administer our services and manage your accounts.
  • contact you to respond to your requests and queries.
  • process any purchase order, including potential screening and background checks, order confirmations, deliveries and subsequent customer care.
  • provide you with marketing information about our products and services that is tailored to your interests (and where necessary, we will obtain your consent to this).
  • manage our risks to help identify, prevent or investigate illegal activity.
  • combine information we receive and collect (e.g. from your browsing behaviour) to understand your interests and preferences and provide you with a more personalised experience.
  • keep internal records and managing our relationship with you.
  • process your personal information where this is necessary to keep our website safe and secure.
  • keep an up-to-date suppression list where you have asked not to be contacted, in order for us to not inadvertently re-contact you.

The legal bases for which we collect, use, transfer or disclose your personal information include:

  • performance of our contract obligations.
  • our legitimate interests in: effectively pricing and designing our products; improving our offerings as a business; personalising our interactions with you, to better meet your needs as a customer; keeping records of any correspondence with you; monitoring how our website is used to detect and prevent fraud, other crimes, and the misuse of our website; and ensuring that you can safely use our website.
  • compliance with our legal obligations.

We will seek your consent before sending you information about our products and services (unless you’re a corporate subscriber). You will have a right to unsubscribe at any time.

Third Parties

The security of your data is extremely important to us. Access to your personal information is only provided to our staff and certain third parties, including:

  • our group of companies, including our subsidiaries, in order to administer our services and products, provide you with customer support, process your payments, understand your preferences, send you information about products and services that may be of interest to you, and conduct the other activities described in this Privacy Notice.
  • our service providers, who perform services on our behalf or to assist us with the provision of services and products to you. We may share personal information with the following categories of service provider:
    • infrastructure and IT service providers;
    • marketing, advertising and communications agencies; and
    • credit reference agencies.

In the course of providing such services, these service providers may have access to your personal information.  However, we will only provide our service providers with the information that is necessary for them to perform the services, and we ask them not to use your information for any other purpose.  We will always use our best efforts to ensure that all the service providers we work with will keep your personal information secure.

  • our strategic partners, subject to your consent. Our selected partner organisations may use your personal information, but only with your consent.  Such sharing of personal information is for the purposes of improving and providing our products and services to you.
  • third parties permitted by law, where we may be required to disclose or share your personal information in order to comply with a legal or regulatory obligation (for example, we may be required to disclose personal information to the police, regulators, government agencies or to judicial or administrative authorities). We may also disclose your personal information to third parties where disclosure is both legally permitted and necessary to protect or defend our rights, matters of national security, law enforcement, to enforce our Terms and Conditions or protect your rights or those of the public.
  • third parties connected with business transfers, such as in connection with a reorganisation, restructuring, merger, acquisition or transfer of assets, provided that the receiving party agrees to treat your personal information in a manner consistent with this Privacy Notice.

Our website may, from time to time, contain links to and from the websites of our partners, or affiliates.  If you follow a link to any of these websites, please note that these websites have their own privacy notices and that we have no control over how they may use your personal information.  You should check the privacy notices of third party websites before you submit any personal information to them.

Data Retention

Your personal information will only be stored for as long as necessary for the purposes for which they were collected and only to the extent permitted by applicable laws. When we no longer need to use your information, we will remove it from our systems and records and / or take steps to promptly anonymise it so that you can no longer be identified from it (unless we need to keep your information to comply with legal or regulatory obligations to which we are subject).

International Data Transfers

The personal information that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”).  It may also be processed by staff operating outside the EEA and who work for us or for one of our service providers.

We will take all steps reasonably necessary to ensure that your personal information is treated securely and in accordance with this Privacy Notice and applicable data protection laws, including, where relevant, entering into EU standard contractual clauses (or equivalent measures) with the party outside the EEA receiving the personal information.

How We Protect Personal Information

We have implemented technical and organisational security measures in an effort to safeguard personal information in our custody and control. These measures include limiting access to personal information only to employees and authorised service providers who need to know such information for the purposes described in this Privacy Notice, as well as other technical, administrative and physical safeguards.

While we endeavour to always protect our systems and information against unauthorised access, due to the inherent nature of the Internet as an open global communications vehicle (and other risk factors), we cannot guarantee that any information, during transmission or while stored on our systems, will be absolutely safe from intrusion by others, such as hackers.

Your Personal Information Rights

You have various rights in connection with our processing of your personal information:

  • Access. You have the right to request a copy of the personal information we are processing about you, which we will provide back to you in electronic form.
  • Rectification. You have the right to have incomplete or inaccurate personal information that we process about you rectified.
  • Deletion. You have the right to request that we delete personal information that we process about you, except we are not obligated to do so if we need to retain such data in order to comply with a legal obligation or to establish, exercise or defend legal claims.
  • Restriction. You have the right to restrict our processing of your personal information where you believe such data to be inaccurate, our processing is unlawful or that we no longer need to process such data for a particular purpose, but where we are not able to delete the data due to a legal or other obligation or because you do not wish for us to delete it. In such case, we would mark stored personal information with the aim of limiting particular processing for particular purposes in accordance with your request, or otherwise restrict its processing.
  • Objection. Where the legal justification for our processing of your personal information is our legitimate interest, you have the right to object to such processing on grounds relating to your particular situation. We will abide by your request unless we have compelling legitimate grounds for the processing which override your interests and rights, or if we need to continue to process the data for the establishment, exercise or defence of a legal claim.
  • Withdrawing Consent. Where we process certain personal information on the basis of your consent, you have the right to withdraw your consent.

In some situations, we may refuse to act or may impose limitations on your rights, as permitted by law. Before we can provide you with any information or correct any inaccuracies, we may ask you to verify your identity and/or provide other details to help us respond to your request. For the exercise of your rights, please contact us using the contact information provided below in the “How to Contact Us” section.

In all cases, you have a right to file a complaint with your local data protection authority if you believe that we have not complied with applicable data protection laws.

Changes to this Privacy Notice

This Privacy Notice is written in English and may be translated into other languages. In the event of any inconsistency between the English version and the translated version of this notice, the English version shall prevail.

We reserve the right to change our Privacy Notice from time to time.  If we decide to change our Privacy Notice we will notify you of these changes via email and post an alert on the home page of our website.

How to Contact Us

If you have any questions or comments about this Privacy Notice, please contact us:

We can be contacted directly via email at privacy@cynosure.com

You may also write to us at:

Attn: Legal Department

Cynosure, LLC

5 Carlisle Road

Westford, MA 01886

 

 

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